Sales Operations Manager

Palais Constance, a fast-growing premium rosé wine brand founded by ‘The Gstaad Guy’, is seeking a dynamic and experienced Sales Operations Manager to join our team. You will be responsible for managing and developing relationships with our trade accounts, including premium and luxury restaurants and hotels such as Cipriani, LPM, The Arts Club and others. Your focus will be to visit and engage with existing and new accounts, building strong partnerships, driving sales growth, and ensuring customer satisfaction. This is an exciting opportunity to represent a renowned wine brand and contribute to its success in the premium hospitality sector. 

Key Responsibilities:

  • Order Management and Logistics: Ensure seamless order processing, timely deliveries, and accurate inventory management for trade and direct accounts. Coordinate with internal teams, logistics partners, and warehouse staff to ensure smooth operations and customer satisfaction. Develop processes and automation to facilitate the rapid expansion of the wholesale channel.
  • Sales Growth: Develop and implement sales strategies to increase revenue and market share within the trade accounts segment. Identify new business opportunities and work closely with the marketing team to develop tailored sales initiatives and promotions. Monitor sales performance, track account progress, and achieve sales targets.
  • Market Insights and Analysis: Stay up to date with market trends, competitor activities, and industry developments within the hospitality sector. Conduct market research and analysis to identify growth opportunities, market gaps, and consumer preferences. Provide regular reports and feedback to the management team regarding market insights and account performance.
  • Events and Promotions: Support wine tastings, pairing events, and promotions at trade account locations to drive brand awareness and sales. Collaborate with the marketing team to develop event concepts, logistics, and promotional materials.

Key Requirements:

  • Proven experience (3+ years) in sales or account management, preferably working with premium and luxury restaurants and hotels. Wine certifications, such as WSET, are a plus
  • Strong network and existing relationships with trade accounts in the hospitality market, ideally across the UK and Europe
  • Exceptional interpersonal and communication skills, with the ability to build rapport and influence key decision-makers
  • Strong business acumen and analytical skills to identify growth opportunities and drive strategic decision-making
  • Self-motivated and results-oriented, with the ability to work independently and collaboratively within a team
  • Excellent organisational and time management skills, with the ability to prioritise and manage multiple accounts and projects simultaneously
  • Based in our London office


  • Opportunity to work with a prestigious wine brand and contribute to its growth
  • A dynamic and entrepreneurial work environment
  • Annual holiday allowance
  • Health insurance coverage
  • Pension plan

How to Apply:

Please submit your CV to